Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2021, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 86% and 84% respectively.
“I was made to feel welcome, comfortable and most importantly secure. I felt that I was in a safe place with people who were genuinely concerned for my welfare. Every one was professional and reassuring. a very good experience. I highly recommend your facility and staff.”
“The staff was excellent could not have asked for any better care. Please let the staff know how much I appreciate them and the care, professionalism, and kindness shown during my procedure.”
“This was the first medical procedure I have had done. The entire process was smooth and painless. I was very nervous going into it but the staff, nurses, and doctors made me feel very at ease. Overall great facility and team. Thanks”
“I had never had these procedures. I was actually terrified being a nurse myself for the end result. every single person from the reception area to the nurses pre op and nurse anesthetist were exceptional!!!! I was very blessed to have such wonderful staff to help me through. they were the best!!”